In any review of the contract between CRB and Capita clear requirements to provide access to all relevant telephone conversations within a clearly defined time scale should be established. Many cases relate to the date on which the CRB received documentation n usually the completed Disclosure application form. Customers will claim it was sent on a specific date, but it is not scanned onto the system for a number of days.
The date that it arrived at the Bureau then becomes significant. If there is a long delay between receipt into the CRB and being scanned onto the system this will obviously contribute to the overall delay and will reflect on the efficiency of the Bureau. The date stamp thus becomes very significant in trying to investment property depreciation identify who may be responsible for any delay. In a number of cases the date stamp is either absent or illegible. This can cause significant confusion, particularly when there are conflicting records of what occurred. CRB agents should ensure that all documents are stamped clearly and legibly on receipt into the Bureau. A better technology should be investigated. A number of complaints relate to information provided by the CRB in standard letters. The quality of these letters is very variable.
A number of dissatisfied customers have initiated legal proceedings against the CRB. These cases are referred to the Bureauís legal representatives. When these cases have not been seen and reviewed by the Mediator they are now being referred to her for reference. The Mediator has had a number of telephone conversations with the representatives of OPCA and is providing all relevant help and information. This has been a challenging and exciting year to be working with the CRB. The professionalism and commitment of the staff I have worked with has greatly impressed me. Although there have been times of great stress and pressure, the staff have been unfailingly cheerful and positive. This first report covers complaints received between September 2002 ñ March 2003. They relate to applications made in the immediate set up period and many of the issues identified have been resolved.
Grouped under eight workstrands, the initiatives are designed to improve the quality of our service, produce Disclosures within agreed service standards and ensure the service provided is both efficient and economic. It is essential that the CRB remains focused on these key tasks and performance indicators and its strategy reflects this. Cross-reference is made to the eight workstrands which are further detailed in Section Five.
The work is being carried out in association with the Duchy of Cornwall. Prince Charles viewed the sword on Bryher soon after its discovery and is being kept up to date with how the project is progressing. As well as the 34 inch long sword in its bronze scabbard and the oval mirror, the finds include fittings from a shield, a spiral ring, a brooch and a ring used to fasten the sword belt all made of bronze and a rare tin object. Although there is some academic debate about the precise date of the burial, the mirror is thought to be the earliest British decorated Bronze mirror so far known, dating to circa 130 BC, if not before.
The Sleeping Sword “tells the magical story of the discovery of an ancient Saxon sword and shield by a blind boy on the island of Bryher in the Scilly Isles. On a recent visit to the island he was told of the discovery by Paul Jenkins and this discovery inspired the popular children’s author to weave a wonderful and magical story of Excalibur and the mystery of King Arthur. Cornwall’s successful annual scheme to recycle thousands of old yellow Pages directories has been recognised as best practice’ in a national magazine devoted to publicising directory recycling.
The magazine New Directions is the newly-launched official newsletter of the national Directory Recycling Scheme, sponsored by Yellow Pages themselves. Cornwall’s 60 Tonne Triumph illustrating the impressive large scale sculptures constructed by Cornish school pupils last year to publicise the scheme. Cornwall’s scheme, depreciation schedule for rental property enabled by Cornwall Pare Company and supported by schools and local councils, also features in a national recycling round-up.
The difficulty with yellow-stained paper is that it cannot enter the usual waste paper chains. The information will then be displayed in the library and used as an informal evaluation of the types of books Liskeard people like to read. This is just one idea of many across Cornwall libraries for celebrating World Book Day. This year it has the theme Get Caught Reading, with posters and advertisements featuring such well-known personalities as Ben Elton, Anne Robinson, Frank Skinner and Stephen Fry photographed reading their favourite books.
Other events at Liskeard include a Baby Bounce and Rhyme session with children and young parents at Trewithen Health Centre in Liskeard. also on the 14th March. 15th March also sees the start of an ongoing programme of study skills for the children of Upton Cross School.